Terms of Trade

1. We will normally dispatch all orders within 5 working days of receipt of the order.
   Please allow a reasonable time for shipping/carriage after dispatch, e.g. at least another 5 working days within the UK.
2. If you use our secure order form, you should get an automatic acknowledgment when you submit it, and we will also email you immediately before the order is dispatched. (Please be aware that we find that many emails sent to AOL and Hotmail addresses are never received. See AOL & Hotmail Problems.)
   
3. We will not process your credit card payment until the order is dispatched.
4. The prices of the goods are those specified on the I.A.Recordings web site. Each price, as displayed, is inclusive of delivery.
5. UK orders are sent by Royal Mail. EU orders are sent by surface mail or airmail.
6. Orders to destinations outside the EU valued less than £10 are sent by surface mail, otherwise always airmail.
7. For UK and EU customers the price is inclusive of VAT (at the standard UK rate).
8. The price remains the same for customers outside the EU and the difference funds the extra delivery costs.
9. I.A.Recordings will send the goods ordered to the delivery address which you supply. Please be very careful to give correct address details including postal code if any. Any item undelivered due to an incorrect address on the form is your responsibility.
10. All items are checked before leaving us, and guaranteed to be in good condition. If for any reason the goods should arrive damaged or are faulty, please return them to us, telling us what is wrong and we will replace them and refund your additional postage costs.
11. If you want to send any extra information or special requests relating to your order, please e-mail us at , or use the Enquiry form. Don't forget to include your name and the date of the order.
12. The content of any item we supply is protected by copyright. It is intended for private use only, all other rights are reserved. Any unauthorised copying, editing, exhibition, renting, exchanging, hiring, lending, public performance, diffusion and/or broadcast in whole or in part is strictly prohibited.

Security

The purchase area of our site is secure; this means that we utilise industry-standard Secure Sockets Layer (SSL) technology, also known as an "SSL Certificate" to encrypt potentially sensitive information such as your name, address and other critical data like your credit card details. With such an SSL Certificate, information passed between your computer and our Web site cannot be read in the event it is intercepted by someone else.

• Did you realise that there is over 100 times more risk of credit card fraud when you hand your card to the waiter in a restaurant than when you shop on the Internet?
• Current encryption technology, used by sites like ours, virtually eliminates credit card fraud on the Internet.

Of course, we can't secure your information from someone looking over your shoulder as you type it! Equally, if you are sharing a computer, please be sure to close the browser before you leave, otherwise the next user could use the 'back' button to view your form. We can only vouch for the integrity of information you send to us; the security of your own computer is out of our control!

With a secure site like ours, you will see that a closed padlock symbol appears to the right of the address bar at the top of the Internet Explorer 7 or Opera 9 browser window, or in the lower right-hand status bar in earlier versions of Internet Explorer and in Firefox (or the left-hand status bar in Netscape Navigator).

You can double-check our security if you want!

To view and verify the encryption information of any secure page in Internet Explorer 7 or Opera 9, simply click on the padlock symbol. (In Internet Explorer 7 you can then click 'View Certificates' for fuller detail.) This will give independent information about the SSL Certificate provided by the certificate supplier, and enables you to verify that the encryption is working, valid and up-to-date.

With earlier versions of Internet Explorer and in Firefox or Netscape Navigator, you will need to double-click on the padlock symbol at the bottom.

Very early versions of some browsers, such as Netscape 4.04 may report something like 'one of the Certificate Authorities that identifies this site has expired'. Don't worry, this is a bug in the browser. No up-to-date browser will do this!

Privacy

1. It is our policy to protect the privacy of those using our site and the confidentiality of the personal information which our customers provide us with. We only use the information we collect to process your order.
2. No private information you submit will be sold or distributed to any other organisation.